Replacements and Returns

Returns of incorrect products

WARNING: in case of returns from a non-EU country, the customer must contact Customer Service BEFORE starting the return procedure to receive all the necessary information. It will only be possible to begin the return process by following the instructions provided by Customer Service.

It may happen that a customer accidentally orders a day cream instead of a night cream, when making a purchase. But it can also happen that, due to an error on our part, the customer receives a product that is different from what they were expecting.

What should we do in these situations? How can you return the product?

 

Here are a few simple rules to keep in mind, when making a return.

  • The return must be made no later than 14 days from the moment the order is received.
  • Before sending the product back it is necessary to fill in the Return Form, or to communicate the problem by e-mail or telephone, providing the following information: order number, product purchased, name and address of the recipient. You will find useful contacts on this page.
  • It is essential not to remove the product from its original packaging or damage the product box in any way, otherwise you may risk losing the right to return the product.
  • The product must be returned in its complete integrity, i.e. it must not have been opened or used. Any samples or gifts received must also be returned in perfect condition.
  • It is always best to pack the product and samples in the same packaging material in which they were sent, in order to avoid damages. The customer is responsible for the integrity of the product until it is returned to the sender.
  • The product must be sent exclusively to:

 

50 ml by Fast Ventures srl

Via Paolo Pallia 3

20139, Milan - Italy

 

Should any of the above points not be met, according to our Terms and Conditions, the customer will no longer be entitled to a refund.

Once we have received the return, we will analyze it and, if no problems occur, we will refund the returned product.

 

Returns of defective products

All the brands on our website are extremely high quality and our delivery guys are very careful and thorough in packing the products. However, it is always possible to receive faulty or badly damaged products by mistake.

If you receive a damaged or unusable product, please notify our customer service department as soon as possible, attaching detailed photos of the damage. In case of a severely damaged product, we will send you a replacement as soon as possible. 

In the event of a damaged or faulty product, we ask you to inform us first of the batch number on the packaging. With this information we will check with the manufacturer to see if there are any defects already found on that production batch. If there are no previous reports, you can return the product to our warehouse, where it will be analyzed by a team of experts and, if it is found to be faulty, we will replace it. 

For the sake of fairness and transparency, we would like to point out that if our analysis does not reveal the problems reported by the customer, the customer will receive back the same product purchased and sent for service, not a replacement.

To start a return procedure, please download and fill in the return form at the bottom of the page.

 

NB: For orders shipped to non-EU countries, it is not allowed to make a return for the purpose of having the product analyzed, nor for change of mind or customer error. We do apologize for this inconvenience, but, unfortunately, these procedures are dependent on the European Union's customs rules for cosmetics.

In the event of an error on our part in sending the product or if the product is broken during transportation, we will solve the problem by mutual agreement with the customer and in the shortest possible time.

 

Return Form